& Workshop Refunds
Art Class Refunds
Once the term has started , we are not obliged to give refunds due to students changing their minds. In some instances we can transfer your fees to another class however our classes run on a minimum number to cover tutor wages and it is our priority to protect our tutors incomes. If a class does not run, the tutor does not get paid. Please make sure you can do the class before booking and paying.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Art work purchased - Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your given bank account within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wsa@wsa.org.nz.
Sale items
Shipping returns
To return your product, you should mail your product to:
WSA, Level 1,
ArtsPost Building,
120 Victoria Street,
Hamilton – Waikato
New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at wsa@wsa.org.nz for questions related to refunds and returns.
